Help
Questions about your pool service, a bill or an appointment? Your pool company can answer those best. Message them in the app, or call or text them as usual. For anything else, or if the app isn’t working, email us at hello@godeepend.com.
The My Pool – DeepEnd app
My Pool – DeepEnd is the app for customers of pool service companies that use DeepEnd. It shows your service reports, invoices and payments, tells you when your technician is on the way and when your service is done, and lets you message your pool company.
Signing in
- You need an invitation from your pool company. They send it to the email address they have on file for you.
- Enter that email address in the app. We email you a 6-digit code; type it in to sign in. There is no password.
- No code? Check your spam or junk folder, wait a minute and try again. If it still doesn’t come, your pool company may have a different address for you: ask them which one they have, or to send a new invitation.
Notifications
- In the app, open Settings to choose which alerts you get, and whether reports and invoices come by email, in the app, or both.
- If notifications don’t arrive, check that they are allowed for My Pool – DeepEnd in your phone’s settings.
Paying invoices
- Open an invoice and tap Pay. Payment is handled by Stripe; your card or bank details go to Stripe, not to DeepEnd or your pool company.
- You can save a payment method and turn on autopay in the app, and turn autopay off at any time.
- For a question about what you were charged, message your pool company.
Deleting your login
In the app, open Settings and tap Delete my login. This removes your app login and stops notifications. Your pool company keeps its own records of your service and invoices; ask them if you’d like those changed or removed. See our Privacy Policy for details.
Contact us
Email hello@godeepend.com. Please include your pool company’s name and what kind of phone you use, but never a card number.